“Frequently Asked Questions”
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment options.
Is my payment information secure?
Absolutely. Our site uses trusted payment gateways and secure encryption to keep your information protected.
Can I use a discount code?
Yes! You can enter one discount code during checkout. Watch for exclusive offers on our website and newsletter.
Can I modify or cancel an order after placing it?
Orders can be changed or canceled within 24 hours of purchase. After that, production begins, and changes may not be possible.
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Shipping & Delivery
How long does shipping take? We offer:
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Standard Shipping: 3–7 business days (U.S. only)
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Expedited Shipping: 2–3 business days (available at checkout) Shipping times begin after 2–4 business days of order processing.
Do you ship internationally? Not yet—we currently ship within the United States only.
How much does shipping cost? Shipping rates are calculated at checkout based on your location and selected method. We occasionally offer free shipping promotions!
How can I track my order? You'll receive a confirmation email with tracking info once your order ships.
What if my order is delayed? Carrier delays may happen due to weather or holidays. We’ll keep you updated—thank you for your patience.
Do you offer sustainable shipping or packaging? Yes! Our brand is committed to sustainability. We work with partners who prioritize eco-conscious production and reduced-waste packaging.
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Returns & Exchanges
What is your return policy? Returns are accepted within 14 days of delivery for unused items. Custom or personalized orders are final sale.
Can I exchange an item? Yes—as long as it's within the 14-day return window and the item is unused. Contact us to begin the process.
How do I start a return? Use our return portal (coming soon) or contact us via email to initiate your return.
What if my item arrives damaged? Please email us within 7 days of delivery with photos—we'll make it right.
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Products
Will colors look exactly like the photos? We represent colors as accurately as possible, but some variation may occur based on your device's screen.
Do you restock sold-out items? Some designs are limited edition. If restocks are planned, we’ll announce them via our website or social media.
Where can I find care instructions? Each product includes care details in its description. We recommend reviewing them to preserve quality.
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Account & Support
Do I need to create an account to order? No account is needed—but having one allows you to track orders, save items, and access future perks.
How can I contact customer service?
Reach us at , or use the contact form on our website. We're happy to help!
Do you accept custom design requests?
Not at this time—but stay tuned! We may offer custom pieces in the future.
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European Union Contact
For customers in the EU: Vals Creative Artistry
Website:
Email:
